Privacy policy.

Privacy Policy

Palm Built Homes Pty Ltd ("we", "us", or "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us online, over the phone, or in person.

What We Collect

We may collect personal information including:

  • Your full name

  • Email address

  • Phone number

  • Property or project address

  • Details about your project or enquiry

  • Any other information you provide voluntarily

We also collect non-personal data (e.g., browser type, IP address, website usage patterns) for website improvement and analytics.

How We Collect It

Your information is collected when you:

  • Fill out an enquiry or contact form on our website

  • Communicate with us by phone, email, or social media

  • Request a quote or engage us for services

  • Subscribe to our newsletter or updates

Why We Collect It

We collect your information to:

  • Respond to your enquiries

  • Provide accurate quotes or proposals

  • Deliver our building services effectively

  • Send updates about your project

  • Share news or promotions (only with your consent)

  • Improve our website and customer experience

Who We Share It With

We never sell your personal information. It may be shared with:

  • Subcontractors and suppliers working on your project

  • Professional service providers (e.g., legal, financial)

  • Third-party platforms we use to run our business (e.g., website hosting, email systems)

All parties are required to protect your privacy and confidentiality.

Data Security

We take reasonable steps to:

  • Safeguard your data from misuse, loss, or unauthorised access

  • Store your personal information securely using secure systems and access controls

Access and Correction

You can:

  • Request access to personal information we hold about you

  • Ask us to correct anything inaccurate or out of date

Contact us at the details below to make a request.

Cookies and Analytics

Our website may use cookies and analytics tools (e.g. Google Analytics) to track website performance and user engagement. You can manage or disable cookies via your browser settings.

Marketing Preferences

You may receive occasional marketing messages from us. You can opt out at any time using the "unsubscribe" link or by contacting us.

Contact Us

If you have questions about this policy or how your information is handled, please get in touch:

Palm Built Homes Pty Ltd
Email: info@palmbuilt.com.au
Phone: 0422246493
Address: Southern Highlands & Byron Bay, NSW
Website: www.palmbuilt.com.au

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.